Get Help

Asking for help shouldn’t be humiliating.

We understand what you want most is to take good care of your family, and that includes providing nutritious meals. But right now, you’re struggling to make ends meet—and you’re worried about being able to keep food on the table. You need help, but it’s tough to ask for it. 

Can we just tell you something? It’s going to be OK.

At Luke 3:11 Share Center, our process is simple and dignified. No humiliating conversations. No hoops to jump through. Just access to nutritious food your family will enjoy.

Starting with your first visit, you’ll be treated like family.

First, schedule an appointment.

It’s easier to arrange for transportation or childcare when you can tell people exactly what time you need to be here and for how long. Having an appointment also means not having to worry about being late to work.

When you arrive, check in and then meet with a friendly volunteer.

Our front desk will be expecting you, and they’ll introduce you to a friendly, caring Guest Host who’ll gather some basic information. Your first visit will last about 45 minutes.
Please note: If you tell us you need food, we believe you. You can leave your address and income verification at home.

Next, choose the food you want.

We want you to have food your family will actually eat and enjoy, and you can rely on us to keep specific items in stock. A Guest Host will show you around the pantry while you “shop,” help pack your groceries, and even load them into your car.

Finally, come back to see us!

After your first visit, we’ll follow up to ask about your experience and to set up a recurring appointment (if you’d like). You can access our pantry up to twice a month, and each time you’ll see the same friendly faces.

The food helps. You go to the dollar store and make not very healthy food choices, but here you have the option of organic food and fresh produce. To me, that makes a difference. I love that we get to choose our own food.

Hildy – Lake Villa

We promise to:

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Respect your time.

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Be kind, friendly, and non-judgmental.

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Keep your information confidential.

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Listen to you.

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Offer reliable and consistent access to food.

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Treat you like a person—not a number.

When you get help from Luke 3:11 Share Center, you:

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Feel heard and cared about.

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Know where your next meal is coming from.

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Get help when you need it.

Common Questions

I don't have any food at home. Can I get emergency help?

Please fill out this form for emergency assistance. 

When is the pantry open?

Every Tuesday (except the 5th Tuesday of the month), 1-3 pm
Second and fourth Fridays, 1-3 pm

For the best experience, please schedule an appointment. If our regular hours don’t fit your schedule, please email us at appointments@luke311sharecenter.org.

Do you offer clothing or furniture resources?

Yes, although our inventory isn’t predictable. If you have these needs, please share them with your Guest Host.

Do I have to make an appointment?

While we welcome walks-ins, we encourage guests to make an appointment so we can better serve you. If you’d prefer to just stop by, please understand you may have a longer wait time. 

What do I need to bring to my appointment?

Nothing! We’ll help you fill out some basic forms when you arrive, but we don’t require address or income verification.

What if I need to change my appointment?

If you’re unable to keep your appointment, remember you can always send someone in your place. If no one’s available, please let us know you need to reschedule by calling/texting 224-338-LUKE or emailing apppointments@luke311sharecenter.org. If you miss two consecutive appointments without notifying us, we assume you no longer need our help and will remove you from our schedule. 

How often can I get food?

Up to twice a month.

How long should I plan to be at the pantry?

Typically, you can plan to spend about 30 minutes with us. Your first visit will last about 45 minutes.

Can I bring my children?

Sure! (We prefer older children wait in our gathering area because our food pantry gets crowded.)

Can I volunteer at the pantry?

Absolutely! We love it when our guests share their time with us. Learn about volunteer opportunities here.

I have a physical disability. Can I access the pantry?

If steps are challenging for you, please bring someone to go downstairs for you.

My question isn't listed here.

Email us at appointments@luke311sharecenter.org or call/text 224-338-LUKE.

When people don’t have the resources to provide food for their family, they’re left feeling worried and embarrassed. At Luke 3:11 Share Center, we offer a simple, dignified process so people can provide nutritious food their family will enjoy.

Contact Us

37510 N Fairfield Rd.
Lake Villa, IL 60046

224-338-LUKE (5853)

info@luke311sharecenter.org 

Download our FREE DIY Food Drive Kit

This kit has everything you need to run a successful food drive. From printable door hangers, a food drive planner, printable flyers, and more! 

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